Our Promise

IceWalks follows all Alberta Provincial Health guidelines.

• If you are feeling unwell the day of the trip, please do not come on the tour. We will do our best to reschedule your tour.

• IceWalks staff illness policy pays our regular working staff to stay home if feeling unwell.

• It is most sanitary to bring your own gloves, hat, and rain gear. If you don’t have the gear required to have a comfortable trip, we will lend you ours. Our gear is washed regularly throughout the summer.

Summary of Protocols

The following is our illness policy that the guests and staff are to follow:

• Outdoor group sizes are capped at 12 people.
  
• All gear is washed regularly.
• Sanitize common touch surfaces regularly.
• Guests that are feeling unwell are encouraged to stay home. We will attempt to reschedule their tours (availability dependent).
• Staff are paid to stay home if they are feeling ill. In this case a replacement staff will be called in.

Procedure for The Parking Lot and Gear-up Area

At the meeting location your guide will ensure that the electronic waivers are signed (ideally the day before your trip departure) and you have the appropriate gear for the trip. You will be shuttled a short distance to the trailhead where you will start your tour. If you feel uncomfortable getting in the van with the other guests, speak with your guide to arrange alternative transportation.